Information on Replacement Conditions
On many products SMA as manufacturer grants the end customer as operator of the device an SMA
factory warranty of 5
years from the date of purchase. An optional extension of this warranty can be purchased.
The SMA factory warranty
covers at SMA's discretion either the repair of the faulty device on-site or at SMA, or its
replacement by an exchange device
of equivalent type and age. The end customer can contact SMA direct with the failure report.
This service keeps downtimes
as short as possible.Details of the scope of warranty services are laid down in the SMA
factory warranty certificate which
accompanies each device, and in the terms of the SMA warranty extension. In addition, the
warranty conditions are
available for download here
Sunny Boy SWR 700 - SB 3800:
357,- € incl VAT (300,-€ net) plus shipping
Sunny Boy SB 4000TL-20 - SMC 8000:
714,- € incl VAT (600,-€ net) plus shipping
Sunny Mini Central SMC 9000 - SMC 11000 (incl. STP 10000):
952,- € incl VAT (800,-€ net) plus shipping
Sunny Tripower STP 12000 – STP 17000:
1.140,- € incl VAT (1000,-€ net) plus shipping
Flat rate for testing non-defective devices
Devices claimed under our replacement service which, after testing in our workshop, are
found to be fully operational are
charged at a fixed inspection rate* per device of 100 Euro + CAT + shipping costs.
The defective device must be ready for pick-up by the parcel service at the
latest after 5 working days, and becomes the
property of SMA upon acceptance of the replacement device.
* This flat charge does not apply to devices which have been destroyed as a
result of overvoltage damage or customer negligence.